1. Choose the product and the size that you need, then click “add to cart” button.
2. Once you’ve added the product to your chart you can either continue your shopping or click on “Go to cart” button to proceed with your order.
3. If you have a voucher or a discount coupon you can use your code on the checkout page and proceed.
4. Please make sure to provide the correct delivery address and contact information.
5. Choose the payment method that you prefer and provide the required information.
6. Click on “PAY NOW” button and wait for the payment confirmation. Once you’ve received it, your order will be processed.
You will be constantly updated via email and via sms by the courier who will notify you about the shipping date and the delivery date.
PS: You can always check by yourself the order status in your private area “My account / My orders”.
You can visit “My account/ My orders menu. You can check the status under this menu and if it’s not invoiced yet, you will notice a “cancel” button which you can click and make the cancelation.
The cancelation will not be possible for the orders delivered to the Cargo company for shipment.
You can return your order once you receive it. Please check “How can I make a return” menu for the details.You can send your cancellation request regarding your orders as a guest member by sending firstname.lastname@example.org e-mail from our contact section with your order number.
If you already have a coupon, enter your code and click “apply” button.
You can use 1 coupon or one promo code per order.
In some cases or with some products, coupons or codes cannot be used.
You can also use filters to find the product you are looking for.
You can see the status of your order from the menu "My account/ My order" and, if it hasn't been invoiced yet, you'll be able to delete it.
If it's not possible to delete the order any longer, you can return it back once you've received it.Please check the section "How to make a return" for further information.
Therefore you should send back the wrong size and, in the meantime, order correct one through our website.
The wrong product will be refunded upon recept and inspection.
If package and/or content look damaged, please refuse it and make sure to sign with reserve.
If you haven't been able to check the parcel with the courier and you encounted a problem, please take some pictures and share them with us along with relevant order number to the email address email@example.com. We will then start the correct investigation and will let you know as soon as possible.
If you haven't been able to check the parcel with the courier and you've not noticed the shortage, take some pictures of your products and share them with us along with relevant order number to the following email address: firstname.lastname@example.org. We will then start the correct investigation and will let you know as soon as possible.
A product is considered defective when it's been received damaged or shows manufacturing problems within 2 years from purchase date.
We remind you this warranty does not cover damage caused by normal wear. If you think your product could be defective or damaged please contact us at the email address email@example.com
- There's not enough credit limit to make the purchase. Contact your credit card provider to check that you have not exceeded your authorised purchase limit.
- Make sure all information on all required fields have been entered correctly (card number and other data)
- Make sure that you card is enabled for online payments and that 3D Secure protection is active.
You can track your order by the link you’ve received via email and sms. Alternatively you can check it in your private area “My orders”. If you need more information please contact us at the following email address firstname.lastname@example.org
The return will be at our expenses and fully refunded once it has been received and quality inspected by our warehouse.
If the product is not in acceptable condition, if it is used or damaged we will not proceed with the refund.
Make sure to include the return form to help us identifing your order and start the refund procedure quickly
N.B.: any transport costs incurred during the purchase will NOT be refunded.
Add your product to the basket
You will see “Do you Have a Campaign Code” button in the checkout page
If you already have a coupon, enter your code and click “apply” button
In the meantime you will receive a sms on your phone with your 3D Secure code which is necessary to proceed with the payment of the order. You have to enter this code on your checkout page within three minutes and finalize the payment. If the 3 minute time goes by or if you don’t receive the sms, you can still request it another three times per transaction. Every code will be valid for only three minutes. If your mobile number is not registered at your bank, you won't be able to have your 3D Secure code and move on with payment. In this case, please contact your bank.